At any time, you can file a complaint, praise or offer a suggestion to help us improve our service, file a complaint, congratulate. At any time, you can file a complaint, praise, or offer a suggestion to help us improve our service. There are a few ways in which you can do this. You can talk to us or your provider when something goes wrong with your supports or services.
The NDIS Commission can receive complaints from anyone about NDIS supports and services in Australia. In addition to receiving complaints from people with disabilities, their families and others, the NDIS Commission receives complaints from visitors to the community. The NDIS Commission and the NDIA have also worked together to improve face-to-face contact with participants in the performance of the respective functions of each agency. The committee recommends that the NDIS Quality and Safeguards Commission develop training resources and materials that emphasize systemic factors that increase risks to the safety of people with disabilities, including by emphasizing the importance of social inclusion and individual and systemic attitudes toward disability.
It is important to note that the scope of the functions of the CVS in the relevant jurisdictions is often broader than that of people with disabilities, who can participate in the NDIS, and operate in the context of disability systems, which reflect the provisions that existed before the person-centered funding agreements under the NDIS. The NDIS Commission is establishing mechanisms to further strengthen the voice of participants in the audit process. The NDIS Commission employs staff from diverse backgrounds, including people with regulatory experience and people with extensive experience in the disability sector, in direct service delivery functions. If you are concerned about the quality or safety of the NDIS supports or services you receive, you can file a complaint with the NDIS Quality and Safeguards Commission.
Once a complaint is filed, the NDIS Commission may contact the service provider funded by the NDIS to try to resolve the problem, request more information from both parties, investigate the matter, or suggest that the parties participate in the settlement. The NDIS Commission updated its website to make information about its activities more accessible to people with disabilities, families and other interested parties. The committee recommends that the NDIS Quality and Safeguards Commission develop information exchange protocols with states and territories and, as appropriate, publish these protocols on its website. The committee recommends that the NDIS Quality and Safeguards Commission work with states and territories to resolve delays in the selection of NDIS workers, including by promoting consistency across jurisdictions regarding the ability of workers to begin working under supervision once their employer has approved their application for selection.
The NDIS Commission encourages suppliers to request quotes from more than one auditor to get the best value for their audits. The NDIS Commission can receive and respond to reportable concerns, complaints and incidents, including abuse and neglect, of NDIS participants. The NDIS Commission is working in partnership with the Australian Health Care Safety and Quality Commission (Commission on the Safety and Quality of Elderly Care) to implement the Joint Declaration on the inappropriate use of psychotropic medications in disabled and elderly people. Any NDIS participant, their family, friends, caregivers, advocates, or other workers can file a complaint with the NDIS Commission about services or supports funded by the NDIS.
The NDIS Commission has established agreements to share information with community visitor programs, when they exist in states and territories, to help the NDIS Commissioner perform his functions under the NDIS Act, specifically when the CVS participates in visits to locations where NDIS participants receive the support and services of the NDIS. Where appropriate, the NDIS Commission provides participants with information on referral counseling and promotion services. .
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