There are three options for managing your NDIS funds: self-managed, managed by a plan, and managed by the NDIS.
Plan administration is when a provider helps you manage your NDIS plan funds.These providers are known as plan administrators. Once you have successfully applied for NDIS funding for yourself or a loved one, you still have to make some decisions about how to enact your plan and manage your services. There are three options for managing NDIS funds: managing an agency, managing the plan, and self-administration.
The best management approach to funding the NDIS will depend on your unique circumstances, skills, and preferences. If you change the plan administrator, the new plan administrator becomes responsible for the ongoing management of your plan. The plan administrator may be required to refund any amount that hasn't been spent according to your plan. If you are not satisfied with that result or do not want to discuss the matter with your plan administrator, you can file a complaint with the NDIS Commission.
Ultimately, how best to manage your NDIS funding depends on what works best for you and your personal circumstances. You can choose to hire your own service providers or support staff, negotiate the prices of certain aids, and think creatively about how to use your funds to meet the objectives described in your NDIS plan. Ultimately, the NDIA will review and approve your own funding request, planned or managed by the NDIA. The NDIA expects the plan administrator to validate an invoice and submit a payment request to the NDIA within five business days of receiving it.
If you use a plan manager, providers cannot charge more than the price limits described in the pricing provisions and price limits of the NDIS. Plan administration refers to funding packages that have an outside organization, known as a plan administrator, to help you manage your plan and purchase services. If your NDIS plan funds are being spent faster than expected and there is a risk that the funds will run out before your next review, the plan administrator should talk to you about it. While self-management allows for greater flexibility and creativity when it comes to accessing support, you still need to be able to demonstrate how each service you purchase will help you achieve the results set out in your NDIS plan.
When the plan administrator identifies overspending or underspending, they should let you know as soon as possible, regardless of how often the reports are submitted. Contact the NDIA immediately and request a modification or additional help to manage your NDIS funds and avoid any complications in the future. If approved, additional funding will be allocated to you within your plan, specifically to designate a plan administrator to help you find, access and coordinate the rest of the support services included in your funding package. Plan administration is not the same as having the NDIA manage your NDIS plan funds or you deciding to self-manage your plan.