Respond to reportable concerns, complaints and incidents, including the abuse and neglect of NDIS participants. It promotes the principles of choice and control of the NDIS and works to empower participants to exercise their rights to access quality services as informed and protected consumers. This agreement is called the NDIS Quality and Protection Framework and aligns the various quality and safeguarding functions performed by each state and territorial government during the initial implementation of the NDIS and includes additional regulatory and research powers. As a participant in the National Disability Insurance Plan (NDIS), a family member or friend of a person with a disability, you may have heard of the NDIS Quality and Safeguards Commission.
Once the NDIS is fully operational in Western Australia, Australia will have a single national registration and regulatory system for NDIS providers, which will establish a coherent approach to quality and safeguards. The NDIS Commission is responsible for improving the quality and safety of NDIS services, so that participants can access services and supports that promote choice, control and dignity. The Commission only deals with complaints about providers and services; complaints about the National Disability Insurance Agency (NDIA) and NDIS plans or funds should be submitted directly to the NDIA. The Commission accepts complaints about providers and services from a wide range of people, including the NDIS participants themselves, a family member, a friend, an advocate, or a member of the community.
In addition to ensuring that workers follow the Code of Conduct, the Commission also deals with the NDIS worker selection control, which is used throughout Australia.