A provider is a person, company, or organization that provides NDIS-funded support to participants. Providers have different areas of experience and expertise. It's important to find the right providers to meet your needs. Support that helps a participant complete activities of daily living and work to achieve their goals.
The NDIS can provide information and help connect all people with disabilities, their families and caregivers to community services and other government services. Another responsibility of an NDIS provider is to provide quality care to its customers. Quality support work for people with disabilities must exceed customer expectations by providing high-quality products and services in a timely manner. This includes responding quickly to any customer inquiries or complaints and ensuring that customers are fully informed about what their service package includes.
Suppliers must also be aware of any changes in regulations or service requirements in order to provide up-to-date information and advice to their customers. The NDIS Quality and Safeguards Commission is an independent body that works with service providers to ensure that participants and providers are supported throughout the Program. You can find more information on how to update your details and points of sale on the NDIS Commission website. If you have just started providing services to NDIS participants, it can be confusing what your responsibilities and obligations are as an NDIS service provider.
More information and copies of the “I heart NDIS” and “I Support NDIS” logos can be found on the Trademarks and Use of Logos page. To help participants find suppliers in the Provider Search, it is important that all their data is up to date in the NDIS Quality and Safeguards Commission (NDIS Commission).